Introduction

This following document sets forth the Privacy Policy for the Pattern Catcher Pty Ltd website and affiliated services. This document applies across all websites that we own and operate and all services we provide, including our online products and any other apps or services we may offer (for example, events or training). For the purpose of this notice, we’ll just call them our ‘services. ’ www.patterncatcher.com. Pattern Catcher Pty Ltd is committed to providing you with the best possible customer service experience. Pattern Catcher Pty Ltd is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

When we say ‘personal data’ we mean identifiable information about you, like your name, email,

address, telephone number, bank account details, payment information, support queries, community

comments and so on. If you can’t be identified (for example, when personal data has been aggregated

and anonymised) then this notice doesn’t apply. Check out our terms of use for more information on how

we treat your other data. We may need to update this notice from time to time. Where a change is

significant, we’ll make sure we let you know – usually by sending you an email.

Who are ‘we’?

When we refer to ‘we’ (or ‘our’ or ‘us’), that means Pattern Catcher Propriety Limited and all its wholly

owned subsidiaries. Our headquarters are in Australia but we operate all over the world. Address details

for Pattern Catcher Pty Ltd Headquarters are available on the Contact us page. Our approach to data

protection is built around principles of trust. They’re at the heart of everything we do relating to personal

data.

Transparency and Trust: We take a human centred approach to how we process personal data by

being open, honest and transparent and trustworthy.

Empowerment: We enable connections and efficient use of personal data to empower productivity and

growth.

Security: We advocate for industry leading approaches to securing the personal data entrusted to us.

Protection: We accept the responsibility that comes with processing personal data.

How we collect your data

When you visit our websites or use our services, we collect personal data. The ways we collect it can be

broadly categorised into the following:

Information you provide to us directly: When you visit or use some parts of our websites and/or

services we might ask you to provide personal data to us. For example, we ask for your contact

information when you sign up for a free offer, respond to a feedback request or an email offer,

participate in community forums, join us on social media, take part in training and events, contact us with

questions or request support. If you don’t want to provide us with personal data, you don’t have to, but

it might mean you can’t use some parts of our websites or services.

Information we collect automatically: We collect some information about you automatically when you

visit our websites or use our services, like your IP address and device type. We also collect information

when you navigate through our websites and services, including what pages you looked at and what

links you clicked on. This information is useful for us as it helps us get a better understanding of how

you’re using our websites and services so that we can continue to provide the best experience possible

(for example, by personalising the content you see). Some of this information is collected using cookies

and similar tracking technologies. If you want to find out more about the types of cookies we use, why,

and how you can control them, take a look at our cookie notice.

Information we get from third parties: The majority of information we collect, we collect directly from

you. Sometimes we might collect personal data about you from other sources, such as publicly available

materials or trusted third parties like our marketing and research partners. We use this information to

supplement the personal data we already hold about you, in order to better inform, personalise and

improve our services, and to validate the personal data you provide.

Where we collect personal data, we’ll only process it:

• to perform a connection with you, or

• where we have legitimate interests to process the personal data and they’re not overridden by

your rights, or

• in accordance with a legal obligation, or

• where we have your consent.

If you’re someone who doesn’t have a relationship with us, but believe that a Pattern Catcher Pty Ltd

entity or subscriber has entered your personal data into our websites or services, you’ll need to contact

that entity or subscriber for any questions you have about your personal data (including where you want

to access, correct, amend, or request that the user delete, your personal data).

How we use your data

First and foremost, we use your personal data to operate our websites and provide you with any services

you’ve requested, and to manage our relationship with you. We also use your personal data for other

purposes, which may include the following:

To communicate with you. This may include:

• providing you with information you’ve requested from us (like training or education materials)

or information we are required to send to you

• operational communications, like changes to our websites and services, security updates, or

assistance with using our websites and services

• marketing communications (about Pattern Catcher Pty Ltd or another product or service we think

you might be interested in) in accordance with your marketing preferences

• asking you for feedback or to take part in any research we are conducting (which we may

engage a third party to assist with).

To support you: This may include assisting with the resolution of technical support issues or other issues

relating to the websites or services, whether by email, in-app support or otherwise.

To enhance our websites and services: For example, by tracking and monitoring your use of websites

and services so we can keep improving, or by carrying out technical analysis of our websites and services

so that we can optimise your user experience and provide you with more efficient tools.

To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that

everyone is using our websites and services fairly and in accordance with our terms of use.

To market to you: In addition to sending you marketing communications, we may also use your personal

data to display targeted advertising to you online – through our own websites and services or through

third party websites and their platforms.

To analyse, aggregate and report: We may use the personal data we collect about you and other users

of our websites and services (whether obtained directly or from third parties) to produce aggregated

and anonymised analytics and reports, which we may share publicly or with third parties.

How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose

your personal data to:

• other companies in the Pattern Catcher Pty Ltd group of companies

• third party service providers and partners who assist and enable us to use the personal data to,

for example, support delivery of or provide functionality on the website or services, or to market

or promote our goods and services to you

• regulators, law enforcement bodies, government agencies, courts or other third parties where

we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or

defend our legal rights. Where possible and appropriate, we will notify you of this type of

disclosure

• an actual or potential buyer (and its agents and advisors) in connection with an actual or

proposed purchase, merger or acquisition of any part of our business

• other people where we have your consent.

International data transfers

When we share data, it may be transferred to, and processed in, countries other than the country you

live in – such as to the United States, where our data hosting provider’s servers are located. These

countries may have laws different to what you’re used to. Rest assured, where we disclose personal data

to a third party in another country, we put safeguards in place to ensure your personal data remains

protected.

Security

Security is a priority for us when it comes to your personal data. We’re committed to protecting your

personal data and have appropriate technical and organisational measures in place to make sure that

happens.

Your rights

It’s your personal data and you have certain rights relating to it. You have a right to access your personal

information, subject to exceptions allowed by law. If you would like to do so, please let us know. You

may be required to put your request in writing for security reasons. Pattern Catcher Pty Ltd reserves the

right to charge a fee for searching for, and providing access to, your information on a per request basis.

Changes to this Privacy Policy

Pattern Catcher Pty Ltd reserves the right to make amendments to this Privacy Policy at any time. If you

have objections to the Privacy Policy, you should not access or use the Site.

Contacting us

Pattern Catcher Pty Ltd welcomes your comments regarding this Privacy Policy. If you have any questions

about this Privacy Policy and would like further information, please contact us by any of the following

means during business hours Monday to Friday.

Post: Attn: Privacy Policy,

Pattern Catcher Pty Ltd

PO Box 1185 Kingscliff, NSW 2487

AUSTRALIA

E-mail: hello@patterncatcher.com